Ola Electric is doing fairly well with its electric scooters. However, the feedback from customers was not entirely positive. While some people have been very happy with their scooters, some have had problems, even serious ones. Here, an incident where the scooter goes in the opposite direction and the rider crashes.
The username is Agent Pinia and he shared the whole incident Twitter. He has been using Ola S1 Pro for a week now. The scooter was parked on the side of the road. He pulled the scooter out of the parking space and started the scooter in reverse mode. As he accelerates, the scooter moves in the opposite direction.
The rider fell and the scooter was damaged. There were some scratches on the scooter as well as the rider. He then called Ola Electric’s Roadside Assistance and the wait time was 7 minutes. After several attempts, someone finally picked up the phone and told the owner that they would fix the problem within the next two hours.
Even after 48 hours, no one responded so the owner decided to call Ola Electric. 2 days later, the scooter was taken and a week later it was delivered as before. Thus, the company did not repair the body scratches due to the reverse problem.
So, the owner called again and apologized to the customer care. They said the team mistakenly delivered his scooter. There is no communication between different organizations as everything is outsourced. Eventually, the scooter was returned to the owner, and Olar’s team said they had fixed the problem.
But now the owners are not confident enough to use the car. He said if it was with his wife or his child. The issue is a potential killer, he is lucky enough that he was on a small street, the situation could have been much different if he had stayed on the main road. The owner has now sold the scooter to his cousin.
Not the first case
This is not the first time this problem has been reported. Similar things have happened in the past. The speedometer indicates 102 km per hour when the rear tire of the scooter turns in the opposite direction.
Earlier, a customer named Malay Mohapatra also faced the same problem. He fell off the slope as the scooter went into reverse mode. When the scooter was next to it, its rear wheel was in the air and then when the speedometer showed a speed of 102 km per hour. It can be very dangerous.
Ola Electric can fix this problem with a software update just like a smartphone. This may sound like a good thing but it seems like this issue happened even after a software update. Because when the first batch of scooters was delivered, this was not the problem.